Description
WNYpress TotalCare
Your WNYpress system does not stop needing attention after launch. Neither do we.
WNYpress TotalCare provides an ongoing service relationship for customers with WNYpress-built websites, MBOS installations, integrations, and connected business systems. It gives customers one organized place to request changes, send images and files, review request history, and reach WNYpress when something business-critical suddenly stops working.
Request changes with TotalCare Tokens
Subscribers receive a recurring allocation of TotalCare Tokens that can be used for defined updates such as copy edits, image replacements, service or pricing changes, configuration adjustments, small layout changes, and similar work within the supported WNYpress system.
Your private TotalCare room
Active TotalCare customers receive access through their WNYpress account to a private room for submitting requests, uploading images and files, communicating directly with WNYpress, and keeping completed work and token activity organized in one history.
Priority and emergency support
Routine requests are handled through the private TotalCare room. For serious production problems such as a website outage, failed booking workflow, or interrupted payment system, active TotalCare customers also receive access to a dedicated WNYpress emergency support number.
TotalCare is intended for ongoing care of WNYpress-built systems. The final subscription scope, included token allocation, response expectations, and billing terms are confirmed through the WNYpress Project and Billing process before service begins.
