Description
WNYPress TotalCare
Your WNYPress system should not become another job. TotalCare keeps WNYPress involved after launch so you have someone to ask, someone to make covered changes, and someone to call when a critical production problem cannot wait.
Managed updates
WNYPress logs into your covered system and handles routine WordPress core, plugin, theme, MBOS, and WNYPress software updates for you. We perform the updates and make sure the system continues working normally afterward.
Unlimited questions
Ask as many questions as you need about your website, MBOS, or other WNYPress services you use. Questions do not consume change requests.
Private TotalCare chat
Active customers receive a private support room at support.wnypress.com/dashboard for questions, covered change requests, screenshots, images, PDFs, and other attachments. WNYPress reviews service coverage manually and responds directly; the chat does not make customers classify tickets or match requests to purchase history.
Covered change requests
Use TotalCare chat to request eligible changes to WNYPress services you have already purchased, such as content edits, image replacements, configuration adjustments, and similar ongoing work. Up to 10 change requests per month are included; questions remain unlimited.
Direct emergency support line
If your website is down or a critical business function fails while you are serving a customer—such as MBOS invoice creation or payment processing—do not wait for chat. Active TotalCare customers receive access to WNYPress’s private emergency support number inside the authenticated TotalCare dashboard.
TotalCare is an ongoing WNYPress service. Final subscription scope and billing terms are confirmed through Workshop and Billing before access begins.
